Cross Insurance - Shelton, Connecticut

Cheryl D.

I've been working with Lisa Saunders at Cross Insurance in Shelton for the past nine years, and I couldn't be more pleased with the service and support I’ve received. Lisa has been consistently reliable, knowledgeable, and incredibly responsive whenever I need assistance or have questions.

I have my home, auto, and umbrella policies with Cross, and Lisa has always gone above and beyond to ensure we have the best coverage at the most competitive rates. She explains complex details in a way that’s easy to understand and gives practical guidance tailored to our family’s needs. I trust her expertise completely and appreciate the care she puts into everything she does.

Thank you, Lisa, for making insurance feel stress-free and manageable. I highly recommend her and the team at Cross Insurance in Shelton to anyone looking for a trustworthy insurance partner.

Wilfred B. B.

Lisa Saunders has provided insurance brokerage support for our household for almost thirty-five years. This was through her career with her previous employer and for the last ten years with Cross. Simply put, she epitomizes superb customer service - knowledgeable, extremely responsive to all requests, and always looking for the most effective coverage. Lisa, you are a star and greatly appreciated.
Very best wishes and thanks for what you do for us.
Wil Brewer

Dave C.

I’ve been blessed to have been working with Lisa Saunders at Cross Insurance for a number of years. I actually think of Lisa as almost a part of the family. She has been there with us for all of our insurance needs, including home, auto and umbrella. She has even advised my daughters with their renter needs. Straightforward, objective and timely. I could not ask anything more from her and would high recommend her and Cross Insurance to anyone. It is also a delight to work with her and receive her advice and counsel.

Walter S.

The Cross Agency and in particular Lisa Saunders (my agent) in their office reminds me of what truly professional customer service is all about. I just had a couple issues renewing some policies and Lisa immediately responded and helped me. I would recommend the Cross Agency to anyone seeking home, auto, or business insurance. They are truly GREAT! Thanks again Lisa.

Drew Z.

I have been a client at Cross Insurance for some time now, and I cannot speak highly enough about my account manager, Lisa Iannotti-DeGoursey. From day one, Lisa has consistently demonstrated her dedication to providing exceptional service. She is incredibly knowledgeable and always has my best interests at heart.

Lisa is easy to reach and takes the time to explain everything in detail, ensuring I fully understand my options. Her reliability and expertise give me complete confidence in the decisions we make together. I feel truly fortunate to have her in my corner.

What sets Lisa apart is her commitment to going above and beyond. She tirelessly works to secure the best rates, deals, and coverage for me, and her efforts have made a significant difference in my experience with Cross Insurance. I wholeheartedly trust Lisa and am grateful for her outstanding service.

Thank you, Lisa, for your unwavering support and dedication!

renee G.

Lisa Saunders (Lisa Saunders, CIC, CPRM, AAI, AIS | Director, Private Client Group) has handled mine and my three son's insurance needs for over 15 years. Lisa and the Cross Agency are the most professional and up to date on current insurance trends. Because she knows each client's goals and asset protection needs, she always has provided me with a customized insurance portfolio and the best pricing across all the carriers in the industry. As my sons have grown up, they have also relied on Lisa and The Cross Agency for their needs; having a multi-generational insurance professional on our team has given all of us peace of mind in the context of our risk management. I wholeheartedly endorse and recommend Lisa Saunders. She is a valued advisor and friend.

Katharine B.

Lisa Iannotti-DeCoursey has been my insurance account manager for the past 3 years. She is fantastic - making sure that my home owners' insurance adequately covers 2 residences and obtaining excess liability coverage that lets me sleep at night. Lisa is pro-active and always available to answer questions or suggest better insurance options, if needed. After my husband died in 2016, our insurance broker quit the firm and I was never given a substitute. I was lost until I found Lisa who has brought all our coverage up to date, carefully watching over me and my family. I could not be happier with her service!!!

Tom A.

I have worked with the people of Cross Insurance in Shelton for almost 4 years now and I have found them to be reliable, trustworthy and helpful. I've worked with Lisa Saunders for personal insurance, Brian Lowell for Life insurance and several others there! I highly recommend them! They know their stuff.