Riser Chrysler Dodge Jeep Ram FIAT - Hot Springs, Arkansas

F M.

⭐☆☆☆☆ (1/5 Stars)

If I could give zero stars, I would. This was hands down the worst customer service experience I’ve ever had at a dealership. I scheduled an appointment online for service, which was easy to use and initially gave me hope for a smooth process. My husband dropped off our only vehicle early in the morning, and they even provided him a shuttle to work, which was great. However, that’s where the positives ended. By lunchtime, we still hadn’t heard anything, so I called to check on the status—only to find out they hadn’t even looked at it. No communication, no courtesy call, nothing. When I asked about a loaner vehicle, I was told they only had four, and none were available. This was a major inconvenience, especially since we rely on this vehicle daily. We were left with no choice but to rent a car, an unexpected expense right before the holidays. Days passed before we finally got an update—only after repeatedly calling them ourselves. When they determined the issue required a teardown, they tried to pressure us into authorizing it out-of-pocket, despite our extended warranty explicitly stating that the dealership had to contact them first. I had to constantly follow up, and at one point, the dealership claimed they couldn’t reach the warranty company. I called myself and got through immediately—proving that they hadn’t even tried. The delays dragged on for over a month. I was constantly told "it’ll be ready by the end of the week," only to call back and hear the same excuse over and over again. When we finally got the truck back, it wouldn't even start! After waiting another 30 minutes for them to fix it, we were finally able to drive away—only to realize they didn’t even bother to clean or vacuum it after having it for over a month. That's not required but would have been a nice courtesy considering they had the truck for a month and a half.
This dealership completely lacks communication, urgency, and professionalism. If you value your time, money, and sanity, take your vehicle elsewhere. I would never recommend this service department to anyone.

Brigid S.

This dealership went above and beyond for my husband and I. They are willing and capable of working within your budget while getting the vehicle you selected. Mr. Chris Herron and Ms. Holly are wonderful people.

Rick L.

Shopping on the Internet, I found a truck I was interested in and I connected with Hunter at Riser Dodge. He managed to hook me up with a used truck from his lot that met my needs.
I was shopping from out of state so he went out of his way to familiarize me with the vehicle before I made the drive to the dealership. The vehicle turned out to be exactly what I was looking for and I can honestly say it was the best dealer purchase experiences I’ve ever had.

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Thomas J.

Over the weekend, my truck experienced difficulties during my drive from Tennessee to Texas. After speaking with the folks at Riser, my truck was towed to the dealership. A special thanks to Jeff in Finance who took the time to drive me to a hotel for the night since I couldn't get a rental. I can't say enough good things about the kindness and help I received from him. I'm back in TX now while my truck remains in AR awaiting repairs. I'm looking forward to writing another great review as soon as I get back there to pick up my truck.

Ellen B.

Our salesman, Chris was amazing. He’s not high-pressure. He just gives you a time to make your choices. It’s very liberating the way they run their business. Don’t leave you hanging out for the whole entire day waiting for your car. Fast easy efficient and considerate. Thank you so much Chris and all the team at Riser

Nate L.

Awesome people family owned and Oriented. Help my family out greatly and went above and beyond what other dealers are capable of doing but not willing. With a new born on the way and having a vehicle go down. This is the place to go 10 stars if i could.

Brad C.

Excellent experience! Lewie was great. Worked with the GM to get the price we wanted. We did everything over the phone since we live 1.5 hours away and had obligations. Lewie met us at the dealership after hours at ten to sign the paperwork and hand over the keys. He went above and beyond. Great guy! Highly recommend

Rick M.

Bought a used 2018 jeep rubicon from a different dealership and it had some issues. I took it to riser dodge and they fixed it. Had an issue with the repairs done, they paid to tow it back to the dealership and no charge to make it right. The guys in service are great(Tristen). Thanks