Fleet Feet - Hartford - West Hartford, Connecticut

Alma R. F.

Porque atienden bien

Julia R.

I came in very late approximately min before closing. Mike greeted me and was very attentive to my concerns needs and questions. Additionally, he gave me time to try on multiple shoes and gave me time to make smart choices. Ultimately, I left feeling like I made a great choice and received amazing customer service! The store was clean well laid out and bright. Every customer who came in was greeted and was given attention. I'll definitely be back and highly recommend!

Olivia C.

Brooke was friendly, helpful, and efficient! She did my gait analysis and pulled a few options for me to try. I left with a great pair of shoes that were far more supportive than what I had been wearing. One of the best customer service experiences I've had in some time!

breanna R.

I've recently gotten more into walking to bring more fitness into my lifestyle. Quickly noticed that the shoes I was wearing were unsupportive and causing me discomfort. I came to Fleet Feet specifically because I wanted my gait analyzed.

The store was clean and organized. I was approached by Anna while browsing and she took care of me during my visit. She was very helpful and friendly! I loved getting to better understand what I need in a shoe and the analysis was very interesting. She pulled a couple pairs of shoes and inserts for me to try. There were limited options for narrow feet, but I have a more utilitarian approach towards shoes anyway, so aesthetic wasn't a huge concern of mine haha. I left with a new pair of Asics and I already feel a huge difference after walking in them today. Immediately recommended the store to family members!

Big N.

What a great store! Fernanda helped me with several foot scans and found my ankles were rolling inward because of my arch. I tried on shoes and was able to run on the treadmill which was helpful to see how comfortable they are! Fernanda was super helpful with selecting shoes, socks, and insoles! I highly recommend the custom insoles fit to your feet! Will be shopping here from now on! Going to run a half marathon this year!

Patricia T.

Buyer Beware! This store will not refund to your original form of payment- they will only give you a store credit. I bought three pairs of New Balance shoes for my 93 year old father to try on- I wanted to return one- he kept two. Adamantly refused to refund my purchase of $175.00- gift card only. Didn’t bother to inform me of this egregious store policy when I was buying, mind you. It’s four days after Christmas. Can you imagine how many disillusioned customers they must have this holiday season?

Jennifer G.

Waited 15 minutes, was told I wasn’t standing on the machine right and it wouldn’t work, employee was rude and annoyed I had skinny jeans on that would not pull up further for his mandatory foot scan. I’ve never been made so uncomfortable or wasted so much time. Be aware they will not allow you to just try on a pair of shoes. I knew I wanted a pair of hokas and should have just gone to Nordstrom where they are not so rude and don’t put you through a hamster wheel to sell their inserts.

Be advised you can’t go and just try on a pair of shoes. I should have just gone to Nordstrom, lesson learned.

Benjamin J.

Top notch running shoe store. Pay a premium but you get the best selection, no BS. They’ll measure your stance and gate and recommend the ‘right’ shoe. Go here when ever in need new running shoes. Great place located right in DT WeHa.