Equinox Beverly Hills - Beverly Hills, California

Hugo M.

Disappointed with my experience at this location. The membership advisor I spoke with seemed more focused on her commission than on helping me find the right membership. I recently moved to LA and am staying in different hotels, so I specified I was interested in a one-month membership. She insisted that wasn’t possible and pushed me toward an annual plan. When I called the West Hollywood location, they told me a one-month pass was available. I called Beverly Hills back, and only then did she admit they offered it too. This lack of transparency and pushy sales approach is unacceptable. It feels like she was more interested in her commission than in meeting my needs.

David N.

My home club is closed till 12 noon today because there's a 5K run and the adjacent streets are closed. There's a reciprocal arrangement with this location for today, so I'm here!

It's what you expect from Equniox, a clean gym with the exceptional amenities. What is unexpected is the outstanding hospitality experience by the front desk, Michelle and Bella Marie!

Both women are gracious and friendly. I have been a "Nox" for over ten years and to be truly treated like so kindly made my visit memorable!

Jennifer G.

My family and I are long time members of Equinox and I am so disappointed how my daughter and I were treated this afternoon. My daughter is in college now and had to cancel her membership as there is no Equinox near her school . I just picked her up from the airport for Christmas break and as we were racing to get to 5:00 Mass, she asked if we could stop by Equinox so she could wash her hands and apply some makeup quickly. I thought the club would certainly allow her to do that. I was wrong. I was told in no uncertain terms would she be allowed to step foot in the club without using one my guest passes - and I am out of guest passes. They said I could pay money for her to enter! Such nonsense! I’ve been a member for over a decade - as was she for the last 4 years prior to leaving for college - and this is the way they treat our loyalty?!. I’m going to convince my husband and my other adult daughter to find another club that will value our loyalty. Very disappointed that this simple request was not accommodated. -Jennifer Knox

Y T.

It is located close to Rodeo Drive, less than 3 minute's walk. The exterior design looked outdated and could be improved to make it look new and match the location. The Miracle Mile did a better job than here.

I became a member in October 2022 with the help and consistency of Daniel, who texted and emailed me for a few months. After 14 months of being inactive and going downhill for my health, I finally returned to the gym. I decided to get the PT to get me back on track, and Mali has been helpful and pushed me to get better after each session. She's friendly and always gives me a big smile when I enter the gym, which provides me with lots of energy which I'm grateful for, for a person who has not been back to crowded places for over a year.

Depending on the date and who works, the receptionist can be hit or miss. However, they could better greet and welcome members by saying hi or welcome to build vital customer service.

I also got a $100 gift card to shop at the store. I almost forgot about it and received a reminder email to use it with a prompt response after I sent them the email to ask about the expiration date. They did an excellent job on this! They care. So I went there to get myself a new outfit but hard to find my favorite one, and I spent almost 10-15 mins looking around. The staff was friendly and highly patient. I came back after my session and did a couple try on again, and she helped me to find my size. I spent another 15-20 mins to finally made the decision. She was beyond the expectations to assist in finding it though she could say no.

The restrooms are clean and also have someone to clean up. Towels are always neat and filled up. Amenities in lady's room are the same as well.

Yoga classes are excellent, with various options, and easy to register through the app. My favorite is sound meditation since it's unique and relaxing with the well-equipped and invested for the class by the instructor, which has to bring all the materials and equipment.
I'm not sure how long it took her to bring that downstairs, but I'm grateful for that!

The parking is validated at the front desk. The machine breaks sometimes, or if your phone is close to the ticket, it gets magnetized and cannot insert into the device when you get out. The staff knows and will help you before you leave the gym. Sometimes, you can park your car, or there are workers there for valet, which is helpful.

So many good things that I can list them out. Try it yourself, but bring good energy to feel it better! It got four stars from me since it's not beautiful outside, so hopefully, they can upgrade it soon and make it more stunning as it should be.

Sheila D.

I always check reviews, they are written by individuals taking time out ..... and information from experience is always key. I was concerned about the feedback on customer services but had some queries and so made contact. I spoke to a lady called Sarah to enquire about a temporary membership for my visiting CEO and his wife, who have plans to move the US in 2025. They needed to see for themselves what leisure club would meet their needs . Equinox do not provide temporary membership nor passes, but told me they would be very happy to give a tour to anyone interested, this of course is standard. I asked a few more questions and she was courteous and helpful. I was informed that none of the luxury clubs that she was aware of issued temporary memberships nor day passes. I personally think this is a bespoke requirement for a high end clientele, who have great pressures on their time. This can only benefit the club, so one of the clubs should really look into this, there is mileage in this, I am sure. I wanted to write a few lines to say the customer service experience was a positive one, neither of us gained anything however, it important to know first hand how the club approaches a client. Thank you Sarah for all the information you gave. Sheila Darr

Jason P.

By far the worst equinox location I have ever been to and I train all over. Machines are split up on two floors with out any rhyme or reason what’s on what floor. All the cardio machine is packed so tightly together you have to walk around all the machines to get in a row. Only 4 benches for free weights. Lot of the equipment wore down and busted up. No working bathroom on the main floor. I’m surprised this is an equinox because it’s more on par with an LA fitness.

Ria L.

One of my favorite Equinoxes 🤭
The sound meditation class with Axel is just life changing, highly recommend. I really love the Barre class and the gym itself is great, just like any other Equinox: clean, nice, good energy and atmosphere. Everything else is also perfect except for the fact that they don’t have the Juice Bar there so I can’t get smoothies 🥲 but it’s okay I forgive them 😜
I actually really enjoy spending my time there. 10/10 ☺️

Deirdre D.

Amy Bishop should be fired. I called Amy, the group class /fitness coordinator at Equinox BH because they gave me a warning for missing a class (that I did indeed go to). When we talked she was immediately rude and told me I needed to make sure I checked in I said I did and she was like well I see a lot of pings here - implying again that I’m doing something wrong. Finally she realized what she saw was my check ins. When I called her out for being the one making mistakes she lost her temper! I had to terminate the phone call. She is unprofessional and rude and shouldn’t be speaking in such an accusatory tone to a paying member of Equinox.