Dover Federal Credit Union - New Castle, Delaware

Jennifer S.

I've been a member since 1993, they've always been great for me.

Walter J.

I would avoid this lender/bank. Normally, lenders make it easy to pay them, but their online banking is difficult to use.

Reoccurring loan payments can only be scheduled for 12 months.
Can't pay loans directly from another institution via transfer.

Quincy H.

I walked in and casually asked for a signature loan. Theresa said I'll check. A week later she said sign in this little magic box and I walked out with a cashier check. WOW.😉

David C.

If I could give 0 Stars I would.
Absolutely No Customer Service. The automated phone system is awful. The prompts are not adequate to handle basic questions then hangs up.

Gabriel Y.

Went to this branch to apply for a loan to once again give their service a shot under new leadership after having issues in the past, and the one thing that is consistent is their employee's lack of care and their delivery of information. Stephanie who helped me here seemed like she was in another place the entire process of taking my application, over promised and under delivered on the timeline. 2 days after she said I would have an answer - and after 2 calls into the customer service center where instead of answering me she passed a message through to the rep - finally to tell me they couldn't tell me why my application was denied and that the canned response of you will receive a letter in 7-10 business days and hung up the phone. These people lack any type of personality, none of them seem like they want to be there or be bothered when you are dealing with them, they are very robotic and you could just tell in her mannerism and delivery that she didn't want to be bothered, and also makes me wonder what influence she has in the application process. This was my last attempt to deal with this institution, I will be moving everything back to Del-One. They are all very complacent and feel safe in their roles which means the lack of oomph and roboticness is the organization culture, this attitude is very consistent in all their branches and they need a good shaking up.

joeleamy11

Absolutely terrible experience. My auto loan is through this bank. I’ve been trying to get a hold of someone from this bank for 2 months to get assistance with the online banking. Bc they don’t have my primary email account in their system, it won’t let me sign up. No one answers the phone. By far the worse experience I’ve ever had with any bank ever. They are not there for you at all. They added an extra $160 onto my minimum payment. I cant get anyone to pick up a phone to help me with this either. Don’t ever use this bank for anything.

Mahmoud S.

Do not believe what they said about initial approval. I applied for a credit card with them and was initially approved. However, after I submitted the requested documents, they took two months to review them and then rejected my application. I am very disappointed with the way this process was handled.

Dover Federal Credit Union did not handle my application in a fair or transparent manner. I was initially approved, only to have my application rejected after I submitted the requested documents. This is very frustrating and has left me with a negative impression of Dover Federal Credit Union.

I am also disappointed that Dover Federal Credit Union requested so many different documents after they had already approved my application. I submitted my driver's license, proof of income, and proof of address, but they still requested additional documents. This was a very time-consuming and frustrating process.

Lamie T.

I find it ridiculous that I drive to my bank branch in Newcastle DE to take care of something urgent , only for the doors to be locked n a notice on the door that says by appointment only. Dawg🙄 The customer service line is horrible n now this? I've been managing with this bank forever but I think it's about time I make a switch. Suffer me for my own money! Nonsense