Bearingstar Insurance - Enfield, Connecticut

Thomas M.

Christina helped me with setting up professional liability insurance on extremely short notice. Really appreciate her professionalism, communication and expertise.

Lynn D. (. L. D.

I have been an auto and home customer of this local Bearingstar for twenty years. TWENTY! When a payment was missed I called several times and inquired what was happening and why. I have also sent emails. I work a very demanding job in the insurance industry and have little to no time to call any one during normal business hours. I sent a recent email after my app stated that "X" was due and it was on the verge of cancellation. But it has said that for months and I have not once been told explicitly that I had to make a double payment. Unfortunately, to boot I was hacked with the AT&T leak and I was getting email spammed by the thousands and had to delete a lot of emails to find ones I really needed. I asked to be put back on auto pay multiple times throughout the last few months. Every single month I have made a monthly payment. When I called today at 4:15 and was connected to Rachel I was told what was going on. I kept my cool initially, but when she called me back after speaking to "home office" to reinstate my now cancelled policy, she told me it couldn't be done. I lost my cool. I don't recall swearing, thankfully but I was upset. How can I be pro-actively making monthly payments and asking why this amount due is showing and receiving non-payment notices when no one ever said, "hey dummy, pay a double payment and we're good". I am certainly affected by the cost of living/inflation nightmare that most middle classers are facing right now. I am not looking for a handout, but maybe a smidge of compassion. I have been with them for twenty years, doesn't that account for something? Why would you not try to work with me, AMIELA? I hung up. I then went furiously hunting for insurance and called Arbella corporate while doing so. Lovely Rachel picked up and immediately pulled up the policy and said what did Amelia say, I then said listen Rachel, I am not playing the game, she essentially told me to XXXX off and I hung up. With that said I told her I was a licensed insurance professional in CT along with a background in customer service and being with them for Home/Auto for 20 years has to account for something. Along with making my required monthly payments, it was a misunderstanding. Rachel came back and said, I can reinstate your policy. WHHHHAAAT? I thought I couldn't do that AMEILA? I paid the amount necessary which I offered to do with Amelia, too. I called and was on the phone for less than 30 mins and have a fully reinstated and paid policy. It wasn't hard, but I am deeply disappointed that this had to happen. The customer is NOT ALWAYS RIGHT, but compassion, listening and working towards a resolution is the right thing to do. I hope nobody else has to deal with this like I did and if there is ever a piece of advice to give, be kind always. If you want to lose your cool, it happens, I did but I hung up because I wasn't going to argue with someone unwilling to listen.

On a side note, I've previously worked with Tina Roy and Christina Wheeler and they've always been exceptional!

Peter R.

Christina Wheeler has been working with me and my family's for five years. In that time our insurance needs have changed a number of times and often without much warning. Christina is very responsive, returning texts, phone calls and emails in a matter of minutes. She makes sure she is up date date on our lives and cares about what is in our best interests. Christina Wheeler is an exceptional insurance agent!

G O.

We purchase and sell multiple properties and need homeowners insurance for each one. Chris Wheeler is always really responsive even when I forget to call her until the last minute and is also very accommodating with multiple changing closing dates! We have of course shopped around and are very happy with the service and price Chris and Bearingstar provide.

Charlie G.

Christina is awesome!! Every time I deal with her, my request is handled promptly and correctly. She is a true professional and always very pleasant.

Elizabeth D.

Christina Wheeler, is an absolutely wonderful representative of Bearingstar Insurance. Very kind, helpful, professional and clear in her recommendations. Thank you Christina

Brenda M.

I just want to say that Christina Wheeler is amazing! She is truly an asset to Bearingstar! She went above and beyond to help me and I am so very grateful!

Glenn J.

Christina has been My Insurance Agent for all of My Personal/Family and Business needs for over 20 Years. She has helped Me on many occasions when situations have arisen. She always handles everything to make sure I'm Covered. I can't Thank Her enough.