NWA Custom Leasing - Fayetteville, Arkansas

Daniel C.

TLDR: I would not recommend renting from NWA custom leasing if you are expecting any reasonable level of management initiative in terms of sanitation, safety, leasing agreement enforcement, and respect for customers.

First off, you should be aware that NWA Custom Leasing is just a Lindsey Management shell company. If you are new to the area, Lindsey Management is one of the areas largest property management companies and they are notorious for egregious business practices and substandard care for their customers. We would likely have never rented from NWA Custom Leasing if we had realized they were a Lindsey Management shell company.

PROS: 1. In terms of getting us IN to the unit, Lacey was kind, responsive, helpful and flexible. She made sure we had everything we needed and made the process easy. She went above and beyond in understanding about an issue we had with our pets and helped us find a solution. 2. Though the build quality of the unit was not the best I've ever seen, in my opinion it was of a decent quality for the price.

MIXED: 1. Maintenance was iffy. Sometimes they would come right away and resolve the issue quickly, other times they just plain never showed up. We had several things that were broken for our entire year lease and were never attempted to be resolved the whole time we lived there despite multiple calls and emails. 2. Fees and deposits seemed a bit on the higher side on average for the area and a much larger portion of the security deposit was pocketed by Lindsey upon moveout than the average, but we did get some money back so not super terrible.

CONS: 1. There was little to no oversight of the property by management. The entire time we lived there there were horrible issues with trash and dog waste littering the property, and don't hear this as some kind of overly sensitive thing, I'm talking literal PILES of trash filling the reservoir at the South side of the property and entire contractor size bags of trash that had just been dumped in the greenspace on the property that were never cleaned up. It was an absolutely wild dereliction of common sanitation decency. 2. There were multiple groups of college kids throwing giant ragers all hours of the night that resulted in the police having to break up the parties on several occasions. Many residents were openly smoking marijuana and the whole of the property stunk of it. Although, each of these behaviors were in violation of the terms of the lease agreement and management was informed of these actions by multiple residents, no remedy was ever attempted. The best management could do was to complain that they "had a hard job", they "mostly managed houses" and we "all needed to find a way to get along". Management made it clear through their actions that they cared more about occupancy numbers and keeping the money rolling in than they cared about acting ethically, taking reasonable care of their tenants, and keeping their word by enforcing the terms of their own lease agreements.

CONCLUSION: If paying thousands of dollars a month to live in the equivalent of a college dorm with all the rules enforcement of Mad Maxx sounds awesome, NWA custom leasing might be right for you. If you're expecting to be provided the absolute bare minimum adult level of respect, safety, cleanliness and rules enforcement for your rent payment look elsewhere. Even if the property had been significantly cheaper it still would not have been worth the constant litany of issues that our family had to deal with in our time there. NWA Custom Leasing has every right to run their company any way they see fit, but you don't have to patronize their business and would be wise to avoid their properties in my opinion.

Mischief M.

We been in our rental house property, over 3 years. I rarely call for any maintenance, but when I do; these last couple years, we cannot seem to get them to come out & fix anything & it is very frustrating. The roof of the home needs a new roof; we have had several roofers come by & offer their business, we had to explain, we just rent, we find shingles in the yard all the time. We keep the place up, better than the last tenants, that trashed the front yard & back yard; they let their dog, dig huge holes; we had to haul in dirt to fill in the holes in the backyard; or someone was going to end up with a broken ankle; we have issues with the carpet coming lose at thresholds & this was like this; when we moved in & got worse over time; since they are high traffic areas. If they would maintain properties, tenants are living in; it would not be so bad.

Deana D.

Too expensive on rent, will not pay for pest service, 3 windows leaked when it rained, the sliding glass leaked and didn't latch or lock, and the neighbors to the south will call her on you even if you don't have ANYTHING to complain about but yet does nothing to them for having a matress and couch out front for months. Harassed her good renters who paid every month instead of the ones 3 months behind. Told neighbors we were evicted when we never were....we bought a house and gave notice. Dogs and cats run loose even though mine stayed pretty well kept in their yard and house. She complained of a 2 vehicle that ran and were tagged but every house on the street had 4-6 vehicles including one that sat in the ride broke down for 6 months in front of my drive, the neighbor complained about it, not me. So I'd say, if you are desperate, you'll survive but not long term. Fyi....we barely talked to any neighbors many 6 times in 1 yr and 9 months.

Roxanne T.

NWA Leasing is a good company to rent from. As far as I know, most of the properties they manage are actual homes and not apartments. The landlord is kind. She is easy to talk to and to work with. She responds fairly quickly to maintenance requests and other needs. There is one maintenance person for basic repairs - which makes it nice to always know who will be coming to your home for requested repairs. If they do need a contracted company to come in, those companies also seem to be reputable and kind. We've had anything from a small floor repair to an faulty toilet replaced to a garage door fixed. NWACL owns many of the homes in my neighborhood. The homes do not have gutters and because of the way some of the homes are built, it causes rotting on the outside of the door frames from the spashing of the rain water. But I also know that gutters would be a very large investment for all the homes and costly if certain tenants don't take care of them. But overall they are a much better company to work with then some of the other larger, less personable, companies in the area.

Gerald Y.

Everything you guys said it's true lacey she's really a awesome person and really like to communicate to her tenant and she's the best person from all the place I rented. Some really strict but her like to communicate and understand each other's.. thank you very much for your kindness lacey...

Karen S.

Will Keep Your Deposit. And Make It Seems AS if She has to remodel when you move out

Deshaun M.

Gave me a chance when no one else didn't. Lacey was great through the entire process

Teresa M.

Lacey and Darrin are both a pleasure to work with!!