Vons - Saugus, California

Reeber R

Me gusta xq siempre encontras lo q nesecitas.

Aurelio Ladino Gonzales

Buen servicio buenos productos de buena calidad excelente todo

Luisa Ansures

Muy bien

Ruth Castillo

Excelentes productos

Marcella king

I pick up donations in the back on Saturday's. For one thing, I have to pack my own bread and look for my donation when everything sould be packed and ready to go. (I don't work for Vons) why should I have to pack up or look for anything. Secondly, when I get there the back shipping and receiving is always locked. I constantly ring the bell to no avail. They expect me to walk around to the front of the store, scamble around and look for the manager to let them know I'm there, in which, I feel I shouldn't have to. Sometimes, I have been a little late (only 10 or 15 mins) because I have explained that I have a Down Syndrome daughter that I have to tend to in the morning. The manager said she don't care, very rudely. But, the other times she thought I was late because she did not take in consideration that I was waiting at the back door for 30 to 45 mins, ringing the bell for them to open the door. When the fire broke out in Pacific Palisade, I was trying to explain why I was 20 mins late. I was up for two days volunteering at the Westwood Rec Center with the Red Cross. I looked a mess... I hadn't had any sleep for two days (Thursday and Friday, Jan 9th and the 10th) the manager Heather started yelling saying again" I don't care" and screaming so loud in front of other employeess very, very disrespectfully and unprofessional. Talking to me like I was a kid that hit another kid. (This is why you shouldn't hire uneducated people). When I returned the following week, one of the employees apologized for her rudeness. I said "don't do that, it's not up to you to apologize". I also told them from now on that, I'm not walking around to the front anymore nor am I going to pack bread. So when I returned the following week to pick up the donations, I rang the bell and called them on my cell phone to tell them I was in the back. After waiting for an hour, the other manager tells me she's not giving me the donations because I was late. I explained that I wasn't late that, in fact, I called the front talked to Danny the meat manager that, I was in the back waiting he said that he's going to call to have the door opened. Now at this point, I've been waiting out there for an hour. I was there on time. Just messy management!!! It's sad that this huge nation wide Corp has no donation infrastructure to make sure that people receiving donations, are treated with respect and make sure that people aren't using it for their own gain. I'm an activist, have a charitable org, a co-founders for a non-profit since 1991, I have a BA degree from UCLA class of 09 in Gender Studies/Civic Engagement, Social Justice and Community organization. I feed the homeless, deliver food to resources centers, shelters and pass out food to low income complex apartments. I have three other pick-ups; from Trader Joe's, Food Coalitions and I don't have any problems with them at all. They are very understanding and professional. They communicate with me, works with the schedule and have everything ready for me when I get there for donations. Also, I'm sometimes late but they understand and know what I do, in terms of helping people be productive citizens. Thirdly, when John was working in Shipping and Receiving everything ran smoothly. We all received meat equally but lately I hardly get meat. I've noticed ever since he retired, things in the back has been a mess. I don't know why that the manager can't see that and try to accommodate things so it can run smoother. Obviously she doesn't care. I agree with some of the other reviews and comments that it's like she doesn't want to work. What, she's that busy that she can't make sure the food is packed and have the door unlocked. Isn't that what managers do "manage". You guys need someone back there on Saturday's. Sheeeeesh

ERIKA ROMERO

For 12 years I have made my children's cakes at Vons but today was a sad day after 12 years as a customer. It was 7 in the morning we wanted to make a correction to an order with the manager, it was a super simple correction to change the color of the decoration, nothing extraordinary, the manager began to want to change the flavor and with patience we explained to her that it is not just the color of the exterior And she doesn't, that's not what you want, you want to change the flavor, how is this possible, I felt bad with the employees who are in charge of an arrogant, foolish person who doesn't listen and silences the customer with an attitude. He ended up breaking the order in our faces.

Stephanie Judson

Bought some Pringle’s from Vons today and when I got home they were opened and 75% eaten. I tried calling but did not get through. I know it’s petty but Pringle’s are 3.00! I don’t know why they are selling used food.

John Cruz

I am writing to express my concern regarding my recent experiences at your Vons location. On multiple occasions, I have interacted with an employee named Jason S., and unfortunately, these interactions have been less than satisfactory.

Jason’s approach to customer service has been notably lacking. His communication is minimal, and when he does speak, it seems insincere or forced. This has led me to feel uncomfortable, as if he is either disengaged or possibly discriminatory. While I have observed him interacting with other customers and employees in a seemingly appropriate manner, my own experiences have consistently been negative.

I wanted to bring this to your attention in the hope that it can be addressed, as it significantly impacts the overall customer experience.