SERVPRO of Conway & Faulkner Counties - Conway, Arkansas

Ruthie D.

Five-Star Review for SERVPRO!

We recently experienced water damage in our home due to a clogged air conditioning unit. I noticed the leak just in time, and to my surprise, the area under my product table was completely soaked. Fearing the potential for mold, I immediately reached out to my Arkansas Networking group but didn't receive a response right away. So, I contacted SERVPRO, and they came to the rescue!

Within twenty minutes, Alex from SERVPRO was at our doorstep, ready to tackle the problem. He pulled back the carpet, removed the soaked padding, and took it to their shop to dry out. He also installed three large industrial fans and a dehumidifier to thoroughly dry the area.

Since Alex was heading out of town, he assured us that his colleague Christian would come by the next day to check on the progress. True to his word, Christian arrived promptly and confirmed that everything was drying nicely. After Alex returned from his trip, he and their carpet cleaner, James, came back this morning to reinstall the padding and put the carpet back in place. James worked his magic with steam cleaning, and now the carpet looks brand new!

Janet and I are incredibly impressed with their professionalism, kindness, and thoughtfulness. We can't express enough how grateful we are for the outstanding job they did. They truly went above and beyond, and we are happy to give them a five-star rating!

Thank you, SERVPRO, Alex, Christian, and James, for making what could have been a stressful situation into a smooth and positive experience. Highly recommend!

Meagan H.

Alex, Christian, and James were extremely helpful in my time of need. They provided excellent service and went above and beyond to answer my questions and give me advice. They were also always on time, arriving the minute they said they would each day. 🙂

Cheri H.

James and AJ came out to my home and were both fantastic. They were both very polite and professional and I would highly recommend ServPro to anyone and I do so often!! Thanks for taking such good care of us!!

Rebekah B.

James, Christian, AJ, and Trent came out to perform water mitigation after a leaking pipe led to a ceiling collapse and a large wet mess in our home. They swooped into action quickly and were respectful, professional, and informative throughout the several days they were working in our home. They made sure we knew exactly what was happening every step of the way. I wouldn’t hesitate to use SERVPRO again.

Michael H.

Servpro had to come tear out some flooring and leave some fans for a few days. Everyday they had to come and check the how the drying process was going. James, Christian, and Alex treated us very well and were always nice and professional. Would definitely recommend

Matthew B.

James, Alex, and Christian came to my house after a piping burst. The were very informative and on tpo of it. I'm happy to recommend this company.

Michelle E.

After experiencing a devastating pipe burst that flooded our entire home, the team from SERVPRO of Conway & Faulkner Counties—James, Christian, and Alex—came through like a beacon of hope. Their professionalism was beyond impressive, but what truly set them apart was the balance of technical expertise and genuine compassion they showed. They weren’t just fixing our house; they were helping us feel understood during a stressful and chaotic time. From the moment they arrived, it was clear we were in capable hands, and their empathetic approach made a world of difference.

M L.

ServPro had helped us before when we had a major water leak restoration. This time we were just needing a carpet cleaner. James was our service tech and he was great. Thanks!